Destination Maternity Corporation

  • Customer Service Representatives

    Location(s) US-NJ-Moorestown
    Posted Date 2 weeks ago(11/6/2018 1:34 PM)
    Job ID
    2018-2835
    # of Openings
    10
    Category
    Customer Service
    Brand
    Destination Maternity
  • Overview

    The Customer Care Representative will be responsible for troubleshooting and responding to internal and external customer inquiries and issues via phone calls, social media and emails. This position will also be responsible for making outbound calls to customer regarding sales promotions, as well as monitoring all order processing interferences.

     

    We are seeking 5 Customer Care Reps to work 40 hours per week and 5 Customer Care Reps to work 34 hours per week at our home office in Moorestown, NJ. 

    Must be able to work nights and weekends

    Responsibilities

    • Ability to troubleshoot & research problems
    • Process refunds and credits
    • Respond to internal and external customer inquiries via phone, social media DM, or email
    • Strong understanding of the Internet and e-commerce shopping
    • Strong verbal and written business communication skills

    Qualifications

    • At least 2 years retail background in a customer service/call center, eCommerce experience required
    • Must be able to work nights and weekends
    • Associate Degree, Bachelor's preferred
    • Work well in an individual and/or team setting
    • Ability to multitask in a fast-paced environment
    • Microsoft Excel and Outlook experience required
    • Fluency in Spanish a plus

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