Destination Maternity Corporation

  • Store Operations Manager

    Location(s) US-NJ-Moorestown
    Posted Date 1 month ago(1 month ago)
    Job ID
    2018-2747
    # of Openings
    1
    Category
    Store Operations
    Brand
    Destination Maternity
  • Overview

    The Store Operations Manager is responsible for working directly with the field organization and the Home Office to enhance the operations of our stores to drive business.  The Store Operations Manager supports a wide range of projects while upholding a consistent voice and reflecting our brand. The role of the Store Operations Manager adapts to suit the changing needs of the Store Operations & Field Communications team and retail industry, and must be self-motivated and be driven to grow their role within the company. The Store Operations Manager must thrive in a fast-paced environment and can meet tight deadlines without sacrificing quality of work.

    Responsibilities

    • Day-to-day troubleshooting of store related issues
    • Test new promotion offers, coupons, and POS functions
    • Communicate and resolve Customer Service issues
    • Collaborate weekly with HO partners to execute weekly Promotional Packets for owned and leased stores, along with writing a weekly selling focus
    • Research and manage client insurance claims
    • Manage operational aspects of new initiatives
    • Compile data for customized reporting and analysis based on business needs
    • Assist in the operational training of new District Managers
    • Has the ability to write field focused messages as well as aid in training updates for operational procedures
    • Problem solve and troubleshoot issues with a sense of urgency
    • Effectively deliver clear written and verbal communication; understanding and speaking to the appropriate audience
    • Collaborate with multiple departments, the store teams, and outside vendors to gain a broad understanding of the needs of the business
    • Approach initiatives with a global mindset and keen attention to detail
    • Multi-task projects in a fast-paced environment and adapt quickly to change
    • Exemplify strong planning and organizational skills
    • Analyze company reporting and resource tools to identify opportunities
    • Act as a Regional liaison between the field and the Home Office in support of Owned stores within a specific region of the company
    • Assist team on assigned projects which impact the Field and/or Home Office events as needed
    • Perform other duties as assigned

    Qualifications

    • Bachelor's Degree
    • Strong organizational skills and an attention to detail.
    • Strong time management, planning, prioritization, and project management skills.
    • Ability to follow directions, adapt quickly to change, multi-task, and problem solve.
    • Ability to communicate with team members and departments at all levels.
    • Desire to learn and develop, and grow the position beyond its core responsibilities.
    • Enthusiasm to learn about all aspects of the business and retail industry.
    • Experience in a corporate operations and/or retail is preferred.
    • Ability to have a flexible schedule as needed.
    • Analytical and problem solving skills
    • Computer Skills:  MS Word, Outlook, Power Point and Excel.

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