Destination Maternity Corporation

  • Service Desk Specialist

    Location(s) US-NJ-Moorestown
    Posted Date 1 month ago(6/20/2018 10:29 AM)
    Job ID
    # of Openings
    Information Technology
    Destination Maternity
  • Overview

    Service/Help Desk Specialist will provide service desk incident resolution for corporate, distribution center, and retail locations. He / She will be responsible for responding in a timely manner to all support tickets placed by corporate, distribution center, field and retail locations. He / She will document any corrective actions taken. When applicable, specialist shall assist in determining root cause analysis and work with Tier 2 and Tier 3 support teams to suggest process improvement to resolve repetitive support issues.


    Work schedule is based on a five-day work week with a 8-hour work day Wednesday through Sunday 11:30am-7pm


      • Provide first level contact and convey resolutions to customer issues
      • Properly escalate unresolved queries to the next level of support
      • Track, route and redirect problems to correct resources
      • Follow up with customers, provide feedback and see problems through to resolution
      • Utilize excellent customer service skills and exceed customers’ expectations
      • Ensure proper recording, documentation and closure
      • Recommended procedure modifications or improvements
      • Preserve and grow your knowledge of help desk procedures, products and services
      • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals
      • Configuration and send out of all equipment for replacement or new store setup
      • Retrieval and documenting any replaced, in-warranty or store-closing equipment.
      • Documents, maintains, upgrades, or replaces hardware and software systems
      • Supports and maintains user account information including rights, security and systems groups
      • Install hardware and peripheral components such as monitors, keyboards, printers and disk drives following installation specifications. Loads specified software packages such as operating systems, word processing or spreadsheet programs into computer.
      • Accurately perform scheduled technical/systems maintenance and reporting tasks. Respond quickly and effectively to production issues. Perform system maintenance in areas such as user access.
      • Troubleshoots data transmission/communication software/hardware issues and fixes or refers as necessary. 
      • Performs other duties as assigned. Must be able to work effectively individually and in a team environment
      • Must have high attention to detail and must be very organized








    • Proven working experience in providing help desk support
    • Working knowledge of ITIL or ITIL certification preferred
    • Proficiency in English
    • Working knowledge of help desk software, databases and remote control
    • Strong client-facing and communication skills
    • Advanced troubleshooting and multi-tasking skills
    • Customer service oriented
    • Candidates for the position should possess Bachelor’s Degree in Computer Science/Management Information Systems field or comparable education. In lieu of this requirement, Associates Degree or two years Technical School along with three years’ relevant experience will be considered. A+ Certification, Microsoft Certification, or HPUX experience is a plus.
    • Proficient in Microsoft Operating Systems
    • Proficient Microsoft Office Suite
    • Familiarity with wireless networking and RF technologies
    • Strong written and verbal communication skills
    • Ability to work in a fast paced, production environment
    • Time Management Skills
    • Interpersonal skills


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