Service/Help Desk Specialist will provide service desk incident resolution for corporate, distribution center, and retail locations. He / She will be responsible for responding in a timely manner to all support tickets placed by corporate, distribution center, field and retail locations. He / She will document any corrective actions taken. When applicable, specialist shall assist in determining root cause analysis and work with Tier 2 and Tier 3 support teams to suggest process improvement to resolve repetitive support issues.
Work schedule is based on a five-day work week with a 8-hour work day Wednesday through Sunday 11:30am-7pm