Destination Maternity Corporation

eCommerce Operations Director

US-NJ-Moorestown
2 weeks ago
Job ID
2017-2551
# of Openings
1
Category
Internet
Brand
Destination Maternity

Overview

The position will be responsible for developing the eCommerce Operations role which is new to Destination Maternity. This role will suit someone that is passionate about process improvements and efficiency.

Responsibilities

  • Lead the daily operations of Destination Maternity’s ecommerce platforms
  • Manage product publication process, including accurate attributes, compelling SEO friendly product copy and appropriate images
  • Assist photo studio with prioritization and sample management processes
  • Create Product Image Specification Requirements, insure compliance.
  • Manage Content publication process, and calendar including QA and proof approval timelines.
  • Back-up to web promotion entry management.
  • Manage operating budget for the websites, including invoice approvals for all ecommerce site tools and annual licenses.
  • On-call SOP, and schedule for ecommerce business teams.
  • Reporting of ecommerce operations KPIs; Product publication metrics and fulfillment metrics which support the service level expectations of the customer.      
  • International Order Management
  • Oversight of routing rules and enhancements to improve service level, reduce cost and reduce transit time.
  • eCommerce Tool Set and Payroll Administration.

Qualifications

  • Bachelor’s degree in business or other related field
  • 2-3 years of experience in Web Operations Process Management
  • You have excellent communication and interpersonal skills, verbal and written.
  • You are focused on the customer experience first.
  • You are very detail oriented with a passion for execution
  • You are a spreadsheet wizard, familiar with Excel and Google Sheets
  • You are a self-starter who is comfortable delivering excellent work with limited guidance
  • You embrace teamwork, and are willing to stretch outside of your own comfort zone and responsibilities to do whatever is necessary to help the team succeed

 

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